Help center
Answers without the fine-print maze
Start with what ORBLYTICS does, how the evidence works, what membership includes, and where the product boundary stops.
Product
3 direct answers
Data & evidence
3 direct answers
Billing
3 direct answers
Risk & privacy
3 direct answers
- Product
- ANALYTICS
- Market mode
- HISTORICAL
- Billing
- STRIPE
- Advice
- NONE
Planning, not execution
Completed certified sessions
Secure customer portal
General education only
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Four places to start
Jump to the part of the product you are evaluating. Every answer is expanded without leaving this page.
Topic
Product
01Is ORBLYTICS a trading signal service?+
No. ORBLYTICS is an analytics and planning workspace. It explains rule-based levels and historical context; it does not promise outcomes or provide personalized investment advice.
02What does the subscription include?+
The production subscription includes the dashboard, historical review, strategy settings, AI-assisted trade planning, and supported exports. Experimental features remain unavailable until they pass internal validation.
03Can ORBLYTICS place a trade?+
No. ORBLYTICS does not connect to broker order execution. Every market price and trading decision must be verified independently.
Topic
Data & evidence
01Is the data real time?+
No. The historical stock-only pilot serves completed, certified stored sessions and does not provide live quotes, streams, or alerts. Every executable price must be verified with a broker.
02How are hit rates calculated?+
Hit rates use qualified historical trades matching the selected rule set. The denominator is shown with the result and changes when filters or timing rules change.
03Why might a broker chart differ?+
Provider timestamps, venue coverage, adjustments, corrections, and candle construction can differ. The product labels its source and treats broker verification as required.
Topic
Billing
01Can I cancel?+
Yes. Billing is managed through Stripe. Open Settings, choose Manage Membership, and use Stripe's secure portal for cancellation or payment-method updates.
02Does cancellation delete my account immediately?+
Cancellation generally stops the next renewal. Access continues according to the billing status shown in the customer portal and the terms presented at checkout.
03Where can I read the refund terms?+
The cancellation and refund policy explains eligibility and process. The terms shown during checkout control the specific purchase.
Topic
Risk & privacy
01Does a historical hit rate predict the next trade?+
No. A hit rate describes a qualified historical sample. Market regimes change, samples can be small, and realized execution includes costs and slippage not represented by a target touch.
02Is ORBLYTICS financial advice?+
No. The product provides general educational analytics. It does not account for an individual's financial situation, objectives, taxes, or suitability.
03What should I include in a support request?+
Include the page, symbol, ORB window, date, approximate time, timezone, and a screenshot. Never send passwords, API keys, payment-card details, or full account numbers.
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Send one clear support request.
Include the affected page and enough context to reproduce the issue. Sensitive credentials and payment details should never be included.